Frequently Asked Questions

Everything you need to know about shopping sustainable and pre-loved fashion.

How do you ensure the quality of your thrifted items?

Every garment undergoes a rigorous multi-point inspection process where we check for stains, holes, and authentic branding to ensure you receive only high-quality, wearable fashion.

What is your return policy for pre-owned clothing?

We offer a 14-day return window for store credit on all items, provided they are returned in the same condition they were received with all Shop Thrift World tags attached.

How often do you drop new arrivals?

We update our digital racks daily! To stay ahead of the curve, we recommend signing up for our newsletter or following us on social media for 'Fresh Drop' alerts.

How do I know if an item will fit me?

Since vintage and modern sizing varies by brand, we provide exact measurements in inches for the chest, waist, and length in the description of every product page.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.

Are the clothes washed before they are sold?

While we steam-clean all items to sanitize them before listing, we recommend that customers wash or dry-clean their unique finds according to the care label once they arrive.